Who we are
We are a tattoo and art studio located in Banning, Ca, 92220 staffed by artists, event coordinators, and writers. Our company is owned by David and Verdee Castellanos. Our website address is:
www.studiolovecraft.com
What personal data we collect and why we collect it
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Information shared with a payment provider to process payments includes:
- Name
- Email
- Address
- Phone
- City/State/Zip
- Unique payment identifier
- Payment provider identifier
To better understand how PayPal uses and stores the data shared with them, check their privacy policies directly:
www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:
www.automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Studio Lovecraft keeps contact form submissions for a period of at least a year for customer service purposes, but we do not use the information submitted through them for marketing purposes.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
wfwaf-authcookie-(hash)
Studio Lovecraft uses
Wordfence to secure our website. Wordfence sets a wfwaf-authcookie-(hash) cookie to determine login status of users.
What it does: This cookie is used by the Wordfence firewall to perform a capability check of the current user before WordPress has been loaded.
Who gets this cookie: This is only set for users that are able to log into WordPress.
How this cookie helps: This cookie allows the Wordfence firewall to detect logged in users and allow them increased access. It also allows Wordfence to detect non-logged in users and restrict their access to secure areas. The cookie also lets the firewall know what level of access a visitor has to help the firewall make smart decisions about who to allow and who to block.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Studio Lovecraft uses MonsterInsights to collect analytical data. Click here to view their privacy policy:
www.monsterinsights.com/privacy-policy/
All data is anonymous and is used to improve the functionality of the website.
Google Analytics
MonsterInsights Google Analytics application uses the Google Analytics Reporting API to gather analytics.
MonsterInsights discloses client Google Analytics information with prior user consent only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on MonsterInsights behalf or to provide the services available at MonsterInsights websites (ii) and to provide necessary technical support for our services.
Read more about Google’s privacy policy:
www.policies.google.com/privacy.
Who we share your data with
Studio Lovecraft does not share data submitted to us via forms, comments, forum, or our store/”Flash Book” with anyone outside of our staff. Studio Lovecraft Staff only has access to data obtained for the purpose of appointment setting and customer service.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For users that submit contact information in order to participate in events or make purchases, your contact information is stored in our system indefinitely. Studio Lovecraft does not have access to or store credit card information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you have provided us with contact information for the purposes of participating in our events, purchasing our products, or book appointments, it is stored within our system and never made available to anyone outside our organization or for any other purpose than providing customer service.
Additional information
How we protect your data/What data breach procedures we have in place
All data stored electronically is protected with password encryption and only accessible by website administrators.
Studio Lovecraft uses Wordfence plugin to protect the website and all data stored therein. Wordfence alerts our web administrator of all logins at the administrative level, and of all user accounts created, which are monitored by the Web Admin.
Click here to read Wordfence’s privacy policy:
www.wordfence.com/privacy-policy.
We protect customer data with the following site features:
- We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
- Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.
In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.